If your question is not here, ask it in your quote request and we will answer directly.
Requests
How do I request a translation?
Use the quote form: choose the document type and language pair, upload your document and add any instructions. We reply as soon as possible.
Which languages do you translate between?
Arabic and English, in both directions. For another language, tell us in your request.
How are my documents kept safe?
Documents are stored privately, opened only by the people working on your request, and deleted once they are no longer needed.
Which file types can I upload?
The form lists the accepted types and sizes; scans and phone photos are fine if they are clear and complete.
How long does a translation take?
It depends on the document. We agree a delivery date with you before work starts.
Documents
Do I need to send the original?
A clear, complete scan is usually enough. If an authority needs the original, we will tell you.
Can you keep the layout of tables and forms?
Yes; tell us when the layout matters and we will keep it.
Do you translate names exactly as in my passport?
Yes, if you give us the spelling.
Delivery
How do I receive the translation?
In the format agreed in your quote.
Can I ask for changes after delivery?
Yes; tell us what needs attention and we will review it.
Do you provide certified or attested translations?
Tell us where the translation will be used and we will explain what is needed and what we can provide.
Do you give legal advice?
No. We translate legal documents; we do not advise on them.